All live items are shipped by FedEx Priority Overnight, Monday-Thursday and usually arrive by 10:30am. Certain remote areas are delivered later in the day typically before 4:30p.m. (varies). We use specific insulted boxes to protect your order from elements they may experience in transit to your front doorstep.
FREE SHIPPING ON ALL ORDER OVER $300!
Shipping charges as follows
Florida - $25
USA excluding Hawaii - $39
Alaska / Puerto Rico Surcharge $15
We are able to ship to Puerto Rico at additional cost (please email us regarding your order prior to purchase.)
In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (Fed-Ex posted time). We may ask for you to ship back the deceased animal, so please do not dispose of it. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders.
SoFlow Rubio's Corals cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased. We are not responsible for incorrect addresses provided by the buyer.